Secrtiy quetion

[Theframemaker]

hi i am trying to change auto payment but i forgot passward and secrity quetion.

how can i reset?

[hTideGnow · Accepted solution]

@Theframemaker   If you are unable to get through the security question for resetting password, you will have to open ticket with PM using Chatbot on the lower right

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right)  CS Agent will communicate with you there

[Anonymous]

@Theframemaker 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

you will say forgetting and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[computergeek541]

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@Theframemaker wrote:

hi i am trying to change auto payment but i forgot passward and secrity quetion.

how can i reset?

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Open up https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type in "forgot security question answer".