On Sunday, Dec 11 I received a text from public mobile reminding me that my US roaming package “expires tomorrow”. It said, “Go to publicmobile.ca/selfserve for more options.” On the next day I purchased the add-on again and was charged for it on my credit card. On Dec. 13 whenever I try to send a text message, it says that my plan does not allow outgoing texts but requires an add-on (the one that I already purchased). Who can help me with this please? I need this in order to communicate properly while out of Canada.
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Thank you. Yes, that re-buy is where the problem is. Did you buy the first one by putting money in first or did you already have a balance? Or did you select it and have it in the cart and then did the payment?
You selected a solution...which part was the solution?
By aware of the exact time that an add-on is purchased. It's 240 hours to expiry. The expiry warning should be around midnight eastern of the night before. Did you buy talk/text or data for the $15?
When I looked at my payment history, I noticed that the first time I bought the add-on, $15 was first credited to my account, then removed when the add-on was applied. The second time it was only credited. So I’m left with that $15 balance and no add-on was applied. Not sure if that helps clarify?
@EPW- When you did the re-buy, did you see the amount in your balance? Did you see updated items in your add-on list?
I'm still not convinced of the exact amount of time to wait to re-buy the same add-on. I think it's in fact less than 24 hours. But I do think that for as long as you see 0/10 days left in your add-ons list that you aren't actually able to buy that same one. I think that when it does finally disappear is when you can re-buy it.
My recent experience was frustrated by the fact that the stupid system was down...again... when I wanted to watch for this to occur.
The problem for the unknowing customer is that the add-on becomes available to purchase after it expires. But it won't work. Recent-ish reports suggest the paid amount just goes into the balance...which is why I asked.
if you plan on being in US for awhile, consider downloading free voip app like TextNow. It uses wifi to send / receive free voice calls and texts. There's usually free wifi in most resorts, motels, cafe's and Walmart along the road....you might have to ask for their password.
Alternatively...get a local sim and a cheap plan for your use while in US. Check nearest Walmart.
for the most part, PM's 10 Day US talk add-on is hit and miss while in US. Best is to manually select T-Mobile as preferred network for talk. Seems to be just ok in larger cities...not so much as you get into rural setting.
Contact the Customer Support agents, @EPW
The same add-on cannot be added until 24 hours after the initial one has expired. Most folks are recommended to purchase a slightly different add-on for continuous use.
The CSA's can apply the same one directly, hopefully with the funds you added earlier.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
It's been shown previously, that you must wait for the add-on to expire...then wait an additiona 24 hours before rebuying same add-on. Otherwise it glitches each other.
Try buying add-on Talk and text rather than talk/text/data.
Contact CSA to credit your account for malfunctioning add-on.