(Salesperson) at Walmart Mispelled my email add

[Drunk247]

For some reason my account didnt auto renew. Its asking me for a confirmation code but buddy at walmart mispelled my email so I cant receive the code. The end of my email address is burkej but he created it with burkj so I can't get the email for the code. I managed to create another hotmail account using burkj but I'm still not getting the confirmation code with the new one i created. Code can't be sent as an sms cause the service is deactivated. Does Anyone have any ideas that I can get the confirmation code to login and pay my bill and restore my service? It would be greatly appreciated. Thanks in advance everyone.

edited by computergeek541:  inappropriate langue/name calling against terms of service removed

[BKNS27]

@computergeek541 

It was only a year ago? I thought it was longer. Losing my memory as I get older.😭

[computergeek541]

---

@BKNS27 wrote:

@Drunk247 

All retailers don’t activate SIM for members for a couple of years.

I am surprised you found out about it now. Best thing to do is to have a CS_Agent change your email address to the correct one to avoid future issues.

---

Retail activations stopped less than a year ago.  It's possible that activation was done before that time.

[BKNS27]

@Drunk247 

All retailers don’t activate SIM for members for a couple of years.

I am surprised you found out about it now. Best thing to do is to have a CS_Agent change your email address to the correct one to avoid future issues.

[dust2dust]

I really liked your email workaround. Maybe the code is in a junk/spam folder.

Your trick should work.

[LitlLdy]

---

@Drunk247 wrote:

Thanks everyone. Dialing 611 did the trick. I have my 2 kids setup on the same visa debit and none of ours autorenewed this month. Its just in this case buddy spelled the email wrong. Thanks Again. CHEERS1

---

@Drunk247 , that’s great to know. Sorry, I’m such a slow typer to respond! 🤣

[LitlLdy]

@Drunk247 , to add to what @dust2dust said… if you decide to purchase a voucher to pay or your account to get it active again while waiting on a response back from a CSA to change your email address on your account for you or anything else you need done.

Some Customers here use “Musk Bird” online for Vouchers to add funds to their account. Or use @dust2dust suggestion. 

Pay For Your Services Through *611 With A Payment Voucher

1. Press 1 from the main menu.
2. Press 1 to select payment via voucher.
3. Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. Below is an example, so you know what to look for:

[Drunk247]

Thanks everyone. Dialing 611 did the trick. I have my 2 kids setup on the same visa debit and none of ours autorenewed this month. Its just in this case buddy spelled the email wrong. Thanks Again. CHEERS1

[dust2dust · Accepted solution]

1. Buy a voucher in lots of stores or online and dial 611 to enter.

2. Use real time payments in some stores.

3. Dial 611 and with your 4 digit account pin, make a payment.

That way you can get services back.

Clever of you to make another email.

[softech]

@Drunk247 

No worry, you can have the email address changed

But only PM support can help with changing email addressed used on My Account login, please open ticket with them:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then  click "Click here to submit a ticket ↗ " 
Next, enter your Community login, click "Next" at "1. Select an issue category",  then follow the steps to complete the ticket submission. 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there