SOS

[Emilybremner77]

My phone is saying SOS, I just transferred a few hours ago and I’ve tried everything and nothing works 

[CSA_PM]

Hello @ Emilybremner77,

Please check your inbox, an agent is waiting for your response.

[BKNS27]

@Emilybremner77 

Did you reply to the text from your old carrier with YES that you are porting over to PM? You have 90 minute to reply with the old SIM in your phone.

Then reboot your phone by powering off your phone then back on with the PM SIM in your phone.

[hairbag1]

@Emilybremner77 

you used the mobile app to create an account and activated a plan ...right ? Then you initiated transfer of old number to new PM plan...right ? Your old network plan must stay active and in good standing in order to port successfully.