SOS suddenly on my phone- says no SIM

[Aviva]

i have an iphone with E-SIM and all worked well for a year now. last night suddenly switched to SOS. turned to airplane mode, turned it off and still shows SOS. when i turned it back on saw it said no SIM. ....dont know what changed/happened. How do i fix this?

[Aviva]

thanks, i did buy a new e-sim all good now though it was frustrating to deal with.

[Aviva]

i was told it happens, not tech savvy to understand why, just bought a new e-sim, needed my phone working!

[Aviva]

thanks so much, did that and ended up buying a new e sim.

[slusagm · Accepted solution]

@Aviva 

part of the eSIM setup is software related, it could fail.  Try Reset network settings first.  If still showing SOS, you can check with PM and ask, but they will generally ask you to buy a new eSIM.

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Aviva]

why would my e-sim suddnely stop working?

[Aviva]

not sure how to do all this, but will work on it after my meetings, thank you.

[softech]

@Aviva 

try to full phone reboot and then click Reset network settings

if it is the same, re-buy a new eSIM, it should be free or you can ask for reimbursement. 

 Download the app on your phone and login. 
If you have problem with receiving 2FA code via SMS, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)