SMS stuck on setting up

[Yseane093]

I ported to PM last night.

Now SMS stuck on setting up

Text not working 

6 digit ID confirmation OTP sent to text but text not working

Viscous cycle

How do I get 6 digit ID confirmation sent to email?

Sms stuck on 'setting up'

Help!!!

[hTideGnow]

HI @Lileea 

interesting , we always thought add leading zeros would do

which carrier you transfer from?

[Lileea]

Thanks for the help.

At the end of the day CS agent was able to assist.

Issue was they ask for 13 digit account number from previous provider. However I only had a 9 digit account number so I added 4 zeroes at the beginning in order to continue but somehow that turned out to be incorrect and so they cancelled my request.  

All fixed now thank you.

[Handy1]

@Yseane093  Scroll bottom of page your first reply @Chalupa_Batman  explains how to get email

option if that dosent work use the link @Chalupa_Batman  provided you 

[Yseane093]

I have a. Android.

I can only call out and have data.

I do not have send code to email option.

[hTideGnow]

HI @Yseane093 

are you able to make and receive calls?

if only text an issue, it is more an iMessage problem.  You can reboot the phone first, then remove the phone number from iMessage settings, reboot again and then enter the number one more time.   And because of the Black Friday activateion, the iMessage re-registration could take long, just be patient and wait

[Chalupa_Batman]

You can click on... "Didn't Get Code". If there is SEND TO EMAIL... try that. If it's not there, create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437