SMS stops working as soon as I initiate number transfer from PM app

[lucaMarc]

I'm trying to transfer my number from fizz to PM.  Twice now, as soon as I initiate the transfer to PM, SMS stops working, cannot receive or send texts.  Therefore I cannot see the text fizz asking to confirm the transfer.  Catch 22 🙂  I setup PM with an eSIM (i have a Pixel 7).  The second time I disabled the PM eSIM while transferring, thinking it may interfere with SMS, but didn't make any difference.  Any idea what's going on?  I transfered number several times in the past, but always using physical SIM cards, maybe is different with eSIM?

thanks!

EDIT Nov-1 - happy ending: 

1. I just wanted to mention that no amount of effort on my part convinced the fizz rep to escalate the port request - probably just bumped into a bad rep, but when your only support is from chat and you cannot get someone else, that can be pretty frustrating

2. After several hours of going nowhere, I decided to erase the PM eSIM that had the same phone number as my fizz SIM, and purchase a physical PM SIM card

3. an hour or so after erasing the eSIM, my incoming SMS started working again, all of a sudden I could see the last port confirmation from fizz, and was able to reply... YES !!!

4. within 20 min I was on PM service with a physical SIM card, everything working

5. PM support has been good, they were supportive, and initiated a bunch of porting requests on my behalf

6. upon finally receiving my porting "confirmation" texts from fizz, I noticed that they contained a phone number to call in case of trouble porting your number - oh the irony - would have been very helpful if the rep at fizz had mentioned that 😕  I'll make sure to point that out to their support!

7. this was my first experience with eSIM, but left me a bit wary.  I suspect that the decision to use eSIM was part of my SMS problems, but maybe it was just a coincidence  On top of that there were obvious fizz "support" issues

[Handy1]

@lucaMarc  You probably have to wait till morning before you get reply as it’s after hours but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[lucaMarc]

I just sent a PM to support using the link you provided.  thanks @Handy1  

[Handy1]

@lucaMarc  so try to pick a temp PM phone number and get support to help transfer the number over afterwards . I know to transfer number from Koodo pre paid to public you have to pick temp PM number first . Then contact support to have them transfer the number for you . Maybe that’s the case with Fizz also . I’ve never used fizz so I’m not certain , but you can confirm with support

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[lucaMarc]

@Handy1   Sorry I cannot see any "System" fields at step 5.  But, SMS works fine from fizz until I go to the end of the transfer number wizard in the PM app.  After that, both the SIM card and the eSIM have the same phone number, even though the PM tutorial says that you should get a "temporary" number while the transfer is completed, I don't get it

[Handy1]

@lucaMarc 

To reset your network settings on a Google Pixel 7, you can do the following:

1. Open your phone's Settings app
2. Tap Network & internet
3. Tap SIMs
4. Tap a setting
5. Tap System
6. Tap Reset options
7. Tap Reset Mobile Network Settings

[lucaMarc]

Hi @Handy1 ,

Yes, the eSIM is installed, the PM app did that the first time around, no errors there.

I've tried setting the eSIM both as primary and not, also disabled the eSIM the second time around, but no joy  Could you clarify what you mean by resetting network settings

[Handy1]

@lucaMarc  Is the eSIM installed on the phone ? Is it enabled /set to primary ? Maybe try reseting network settings will help