SMS not working

[Saiyan94]

I started a number transfer from Bell to Public Mobile yesterday. I received the confirmation text from Bell at 6:09 PM and replied “YES” at 6:11 PM. However, my phone still says “SIM not provisioned” and I can’t send SMS. Can someone please confirm if the port is stuck or help push it through?

[CSA_PM]

Thank you for the escallation!

The customer is already in contact with an agent.

[Sansan]

So you can get incoming calls from others, just not sms?

Did you try a restart of your phone?

If its still not working, 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.