SMS not working

[Hailey2]

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help?  Using esim

[Hailey2]

Thanks for all your Help softech! 

[Hailey2]

I contacted a CS agent and it was on public Mobile end. They were able to fix the issue and nothing I could have done about it on my end. Service was quick during at least doing business regular hours. 

[DLReves]

Same here. It’s been over a week and I’m still looking for a solution regarding not being able to send sms messages.

[Hailey2]

Will do

[softech · Accepted solution]

@Hailey2 

Check the Community inbox for there reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if you really don't see any answer yet, please message them again

[Hailey2]

Already attempted to contact have not heard back 

[softech]

@Hailey2 

can you confirm if you activate with new number or port in number from another old provider?

For your SMS issue, PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there