SMS Issues

[Elm]

Hi!

Anyone can help me on what yo do.  I cannot send and receive text messaging.

[computergeek541]

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@Elm wrote:

I need to risk a ticket 

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Please do not continually give solutions to yourself.  This isn't fair to others.  I have removed the self solution again.

[Elm]

I need to risk a ticket 

[computergeek541]

self solution removed

[Elm]

Hi Chalupa,

Thank you very much. My SMS is working now.

[Elm]

Thank you  Phil.  My SMS is working now.

[Phil_Adelphus]

@Elm   Are you a new customer?  If everything else is working, especially incoming calls, then it is likely the current technical issue and you can contact customer service via the chat/message icon bottom right of this page to submit a ticket.  While there isn't a general fix yet it can be fixed on an individual basis.

[Chalupa_Batman]

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause. 

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated. 

Thank you,

• Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.