SIM not working anymore

[Jenni84]

I subscribe to Public Mobile some days ago.

My SIM worked for a few days but isn't working anymore (no network). My other SIM is working well and my husband that did the same has no issue with his Public Mobile SIM. I tried restarting a few times and also reset network config from the phone but it didn't worked.

Any idea ?

[computergeek541]

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@BKNS27 wrote:

@Jenni84 

Did you port your number over to PM from your previous carrier? If so, you need to reply with YES to the text from your old carrier with the old SIM in your phone. 
There is a 90 minute window for you to reply.

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Not replying to the other carrier's text message about number porting would not cause disconnection from the Public Mobile network.  The number porting just wouldn't complete, but the customer would still connect to the Public Mobile network.

[BKNS27]

@Jenni84 

Did you port your number over to PM from your previous carrier? If so, you need to reply with YES to the text from your old carrier with the old SIM in your phone. 
There is a 90 minute window for you to reply.

[Jenni84]

It works on another phone but it's weird because it worked well just 2 days ago on this phone.

I will try to contact PM.

Thanks

[slusagm]

Try the problematic sim card on another phone and check if it works. 

if it works on another phone, then it is a phone problem and not sim.  

Of course, if it does not work on the other phone, then it could be a faulty sim , or still can be problem with PM.  Before you head out and buy a new sim, ask PM to check and refresh the account

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage