09-02-2023 09:10 AM
I have a sim on another account that is no longer working and I can't sign into that account because I can't retrieve the code being sent to my phone because the SIM isn't working. Can someone reach out to me to get this resolved?
09-02-2023 11:11 AM
@Grik77 wrote:It would seem that my son has lost his SIM and didn't want to admit it and gave me an old SIM he had found. I'll have to order a new one. Thanks all for the help.
Depending on how old the son is...let him be responsible for ordering the sim. Cost is mere $5.
09-02-2023 10:54 AM
@Grik77- The truth will out. 🙂 Have a look at the Pick up a sim card link down below and see if you have any stores near you to get one rather than waiting for delivery. Call ahead. Then send the kid out on his bike and public transport to get it and use his allowance.
When you get one you just log in and change it in the account.
09-02-2023 10:44 AM - edited 09-02-2023 10:47 AM
@Grik77 wrote:It would seem that my son has lost his SIM and didn't want to admit it and gave me an old SIM he had found. I'll have to order a new one. Thanks all for the help.
@Grik77 , ahh ok now it makes sense! Thank you for updating us!
Edit: Amazon has them on sale for $4.99 with free shipping if you have Amazon Prime. Which get delivered pretty quickly!
09-02-2023 10:43 AM
It would seem that my son has lost his SIM and didn't want to admit it and gave me an old SIM he had found. I'll have to order a new one. Thanks all for the help.
09-02-2023 10:42 AM
@mleger , this may be a dumb suggestion since the rest hasn’t worked but have you tried resetting network settings then rebooting the phone?
09-02-2023 10:36 AM
@Grik77- What happened to mleger? 🙂
Since you can log in, go to profile and hover over or click the eye symbol for the sim # and look at the physical card to see if the numbers match.
09-02-2023 10:34 AM
We've powercycled a few times over a few devices
09-02-2023 10:32 AM
Try rebooting your phone by powering off then power back on.
09-02-2023 10:28 AM
SOS is the error and No service
09-02-2023 10:28 AM
Because the phone says there is no service on any device that I put the SIM into it.
09-02-2023 09:47 AM
@Grik77 wrote:Thanks I am back into the account and the service says it's on but I cannot determine why the SIM service isn't working anymore
What makes you say the sim isn't working ? Is the account Active or Suspended ? Dial 611 from that cell, to hear plan status. Can you call, text or use data ?
09-02-2023 09:45 AM
so, you have the same result when the sim is in another phone? What error you got? SOS? SIM not provisioned?
sim cards rarely fail, but if you like like, you can first message support for them to investigate further or ask them to reimburse you the cost of a new sim card for replacement:
09-02-2023 09:35 AM
We have.
09-02-2023 09:34 AM
Put the sim card in another phone and test. Before putting the sim in, make sure you wipe it clean
09-02-2023 09:33 AM
Thanks I am back into the account and the service says it's on but I cannot determine why the SIM service isn't working anymore
09-02-2023 09:21 AM
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
09-02-2023 09:21 AM
also when I try to resend code only text and voice message are available for that account.
09-02-2023 09:14 AM
I have always paid for the account since we created but we took away the device from my son for a bit and recently turned the device back on and it won't reconnect to the mobile network.
09-02-2023 09:12 AM
did you try the sim in another phone to confirm it is not a phone issue? Or maybe the account was suspended? when was the last time you paid the account?
you can still login My Account by asking the code to send to the email, On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email