what help do you need?
we are just customers here but we can advise what to do
usually you want to buy a new Public Mobile sim card ASAP. Buy it form Telus or Koodo or Mobile Klink in person. Then login My Account -> Profile and update the sim card. You might be sent an 2FA code and you cannot receive it. Click Didn't receive or Resend code and choose Send email to get the code via email
or if you cannot receive the code anywhere, ask PM to help. You need PM to sort it out. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
and for your own safety after SIM cloning, make sure you immediately change password for your credit card, bank, email address, and even PM My Account
and for 2FA with bank and credit card and email, change to Authenticator app if there is such choice
