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SIM card

TasneemLatrache
Great Neighbour / Super Voisin

I still have not received my SIM card and it has been a month. What should I do ?

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

Hello @TasneemLatrache 

Use this link to see if you can pick up a SIM card in your area.

https://www.publicmobile.ca/en/mb/pick-up-SIM

You can also purchase one from Amazon.

Don't worry about the fee you pay for the SIM card. You can reach out to a CS Agent via the ChatBot and they will refund your account the cost you paid.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

HALIMACS
Mayor / Maire

Here's what I would do @TasneemLatrache 

Ask the customer support agents where it might be, then if they might agree to refund it and you pick one up at a corporate Telus or Koodo location.

They have done this for others.

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or
  2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

Handy1
Mayor / Maire

@TasneemLatrache  That’s to long you can buy one from Telus Koodo store or order from amazon $4.99 there and ask support to reimburse you . 
or send out another 

submit ticket with support . using the chat bubble bottom right of screen 

Handy1_0-1709426457632.jpeg

 

If that doesn’t work you can always send private message to support to fix 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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