08-17-2021 04:09 PM - edited 01-06-2022 03:10 AM
08-18-2021 02:03 PM
If all else fails I had it happen once where it stoped working for about eight hours (while I was driving across the country)
I swapped it to a different phone - no luck.
Pick it up in the morning - worked fine.
08-17-2021 04:17 PM - edited 08-17-2021 04:19 PM
Hello @LoriRitter
Try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Did you just activate? Or were you a customer previously that this message all of a sudden started?
EDIT:
To add to @JK8 if the device is locked.
Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
Test this by putting the SIM card into another compatible Public Mobile phone and see if you have services.
08-17-2021 04:10 PM