SIM card not received

[Ameesh]

@CS_Agent 

it’s been over 10 days I haven’t received my sim that I as ordered the order was put in on mar 14. I had ordered it since I’m referring a friend but so far the sim has not arrived.

order number 329726

[Ameesh]

Ok awesome thank you so much 

[softech · Accepted solution]

@Ameesh 

please use method 2 , direct message, to submit the ticket

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Ameesh]

Hi yes I have tried that but I get a error message on that link 404 error I have tried to clear my cache but still no luck with submitting the ticket 

[softech]

@Ameesh 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
              Then click "Contact Us".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there