03-28-2024 12:56 PM
The estimated delivery date was 19th March but it's not been delivered passing way over the specified date.
I tried to contact the CS agent many times but never available.
All I wanna do is either get a refund or get a SIM card.
Solved! Go to Solution.
03-28-2024 12:59 PM
@Siddd
is there a Mobile Klinik in your area...if so, buy a PM sim and activate your acct. Then message Customer Support and request credit to your acct for that purchase.
03-28-2024 12:57 PM
HI @Siddd
sim card delivery can be 3 days to 3 weeks
but don't wait longer, check with PM agent. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
