SIM card invalid

[Wook]

Hi. I was going to try switching provider and try public mobile but when I tried finishing my activation, it said the new SIM card I received is invalid. I find it extremely hard to get an answer from anyone to help me and I’m just getting frustrated. I’m not sure I want to switch providers anymore. I d like to get my money back but I also don’t know where to go ask about that since there is nobody I can talk to directly. Annoying 

[softech]

@Wook 

No worries, you can engage PM support by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there