SIM card activation

[helenacorley]

If my sim card / number porting/ new public mobile account isnt working and i need a PUK code, which SIM card should be in my device right now???

[softech]

@helenacorley  PUK code?  what exact error message you got?

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

[Timer]

@helenacorley 

choose  PUK  and contact and click here to submit a ticket↗

[darlicious · Accepted solution]

@helenacorley 

Put your old sim card in your phone and see if it's still working. If so leave it in so you have service until customer support opens in the morning at 6am eastern. If it isn't working then it means your port completed. Then put the pm sim card back in. What is your make and model of your phone? Is it likely still locked to your old provider? What is the exact message you are getting on the phone?