SIM card activation

[ashsiever]

I’m trying to put my new sim card in my phone and i just transferred over from bell but this keeps coming up everytime i put the sim card in my phone. i’ve already activated it online.

 

[ashsiever]

yes and they said it would be unlocked in 24 to 48 hours. it’s been over that time and it’s still locked. i’m going to try calling them again tomorrow but it seems like every time i call they tell me it’s unlocked and it still isn’t.

[softech]

@ashsiever did you call Bell to help unlock the iPhone?

[ashsiever]

iPhone 12 

[computergeek541]

@BKNS27 

The make of the device is shown in the very post and can be established from the picture that the phone is locked.

[BKNS27]

@ashsiever 

What is the make and model of your phone so we can help further to determine if your phone is locked?

[softech]

@ashsiever your phone is locked to Bell and hence does not work with PM sim card at the moment

Call Bell and ask for them to unlock the phone

[hairbag1 · Accepted solution]

@ashsiever 

Look in Settings / General / About / Carrier Lock...you should see "No SIM restrictions", if it's unlocked.

If it's locked to Bell, you'll need to call them to have it Unlocked, as previous member suggested.

ed

[jenalynapostol]

I mean, your phone needs to be unlocked, call your previous provider if your phone is locked to Bell. But I do believe, that iPhone should be automatically unlocked since 2018 of purchase. I don't know with other phones. And it says on your screen shot message that you have to call your carrier, which is Bell right? that you have to let them unlocked for you so that you can use any kinds of carrier. 

[ashsiever]

the phone isn’t new, i’ve had it for two years. it’s the sim card that is new 

[jenalynapostol]

Hi there, is your phone unlocked? Maybe the reason why you can't used your new public mobile phone, because the phone needs to be unlocked in order for you to use different kinds of carrier or provider.