SIM Card

[Hallsy]

I purchase a new SIM card on January 11/23. Can you let me know when I can expect delivery. 

Hallsy

[sunnyrose]

If you want it faster, please don't use "free" shipping since it's by regular letter.  As other said, go to a local store and buy it.

[HALIMACS]

@Hallsy 

If you prefer not to wait the possible 2 weeks it could take, go to a Telus, Koodo or Mobile Klinic branded store and they should be able to sell you one.

Even better, if you're in the greater Toronto area, check out Canadiancellsupplies.com -- cheap SIM cards!!!

[BKNS27]

@Hallsy 

Don’t hold your breath because some customers reported it took up to 3 weeks to arrive. You maybe lucky and get it in 5 days…it is Canada Post that is taking the time to deliver. 

[softech]

@Hallsy   Sim card order can take as many as 3 weeks  😞

And there is no tracking 

Please open ticket with PM Support for status update, at least they can confirm if the order was fufilled:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Hallsy @Can take 3 days to 3 weeks to arrive , if you need one sooner try a Koodo kiosk and pick up in person otherwise ask support when it shipped and when to expect it 

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edit we are just customers like you trying to help 

[Yummy · Accepted solution]

It usually takes 5-10 business days even though some reported waiting much longer.