SIM CARD ORDERED NOT RECEIVED

[Gameboy1213]

Last FEB 18, 2023, I ordered online SIM card and paid $11.00. To date 7 March 2023, I haven't received yet the SIM card.  Order 326940.  Please contact me at  my email xxxxxxxxxxxxxxxxxx   ASAP. 

[Gameboy1213]

No problem.  I already got a ChatR.  I am not anymore waiting for Public Mobile

[BKNS27]

@dordorjuu 

On sale at Canadian Cell Supplies online for $5 if you just need one.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-na... 

[Pop_Eye]

@dordorjuu 

Not likely. Online are 2 SIMS for $10. 

[dordorjuu]

This is probably too late to say but I actually found a better deal on Amazon. Bought my pm sim on Amazon for around $8 and arrived in a few days.

[BKNS27]

@Gameboy1213 

Members have indicated that it may take up to 3 weeks to arrive. The problem is Canada Post handling the delivery time.

Should arrive on Friday or Monday.

[Gameboy1213]

Thank you. 

[pmbc · Accepted solution]

@Gameboy1213   We're all customers just like you here.  For this you'll need to contact the online CSA.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent