SIM CARD LOST

[khattry49]

Hi Team,

I have lost my sim card, and I need some help.

Would someone be able to help me with the process? 

[esjliv]

@khattry49  - was this SIM Card activated with a public mobile account and plan? Or, was this SIM card never used?

If you lost your activated SIM Card and phone (presumably), see below Help Articles for next steps:

• See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

• See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

[softech · Accepted solution]

@khattry49 

First, get a sim card from local Telus or Koodo store or get it from Amazon:

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_1?crid=19D8TVC97YAAZ...

Please note if you order the sim from PM online, it could take long to deliver, as many as 3 weeks

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

[Handy1]

@khattry49  You need to get another SIM card and on computer only go to profile page and sim swap 

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM