Rogers and chatr mobile subs cant call me! Heeeeeelpppp!

[EltonB]

Hi Mods!

I can call and text people on rogers mobile phones and chatr, but they cant call me. They can text me but when they dial my number, the call drops without going into ringing mode!

@ShaziaK or any other Mode, plz help?

[EltonB]

Hi Mary,

Sent it.

Thanks,

Elton

[Mary_M]

Can you send me your phone number and the ticket number by private message? Since she's not in, I'll look into it and confirm if it's resolved! @EltonB

Mary

[EltonB]

Hi Mary,

I private messaged her first before posting here so she is fully aware and told me she was going ro talk to the technician to make it official.

[Mary_M]

Hey @EltonB,

Thank you for the update, glad to hear that everything is working!

We usually do provide updates regarding closed tickets, unless the customer informs us that it was resolved before we get to him 🙂 Shazia is not in today, but I'll forward the news to her.

Cheers,

Mary

[EltonB]

Hi Will,

Intresting question boarding on weird. But I will answer! Sorry If I wasnt clear for you on my post.
I still have to receive an offical reply from Shazia to let me know she contacted the PM tech about my ticket and that the problem is really solved ans not some random occurance.
A ticket is consideree closed officially when you receive an official email from the person who opened it, being ShaziaK. Thats what officiap means in the real world.
I hope my answer is clear now.

Regarda,

Elton

[will13am]

---

@EltonB wrote:
Hi everyone,

As promised, I am updating on my issue.
I have not received an official reponse from PM yet but it seems my issue is fixed and those people who couldnt call me beforefrom Rogers, can now.

I have to say that Shazia has reponded my private messages promptly, so no complain there.

Still waiting for offical reponse, but I wil consider this matter solved for now. If not, I will private message Shazia again lol.

---

Nice to see everything is in order again.  What official message are you expecting and from whom? 

[EltonB · Accepted solution]

Hi everyone,

As promised, I am updating on my issue.
I have not received an official reponse from PM yet but it seems my issue is fixed and those people who couldnt call me beforefrom Rogers, can now.

I have to say that Shazia has reponded my private messages promptly, so no complain there.

Still waiting for offical reponse, but I wil consider this matter solved for now. If not, I will private message Shazia again lol.

[EltonB]

Hey Tup,

Excuse my mistakes; typing from my mobile lol

[EltonB]

Hey Tup

If I failed to explaine in my previous posts already: I could receive text messages from Rogers and Chatr mobipe subs but they couldnt call me. I could call and text them successfullly.
Funny thing is, my prot in November was flawless and did not understand this issue till now.
A body of mine who ported after me, has no issues so far with this matter.

PM tech told me they have to refer the matter to Rogers, as it has to do with Rogers not having PM rouring numbers. They contacted me and are working on it. Response was fairly quick but issues like this should not happen. Lets see!

[Tup]

Curious what the problem was and how they fixed it.  Something lingering from the port in November? 

[EltonB]

Hello, Thanks again to you both @ srlawren and @Mary_M!

[Mary_M]

Hey @EltonB,

Status of the ticket: still in progress. We'll have to wait the 72h time-frame for a resolution - but you can message Saray for an update tomorrow as well 🙂

Mary

[srlawren]

@EltonB okay, looking forward to hearing that this is resolved for you soon.  🙂

[EltonB]

Hey @srlawren,

I thunk Shazia put the ticket through already! I dont think Mary can do anything now. It's on IT department hands. Thanks though!

[srlawren]

@Mary_M are you able to update on this issue at all?  I think Shazia was working with @EltonB.  Would this be something that needs to go to Rogers support?  

[EltonB]

Hey @zooback,

Definitely! I doubt they will tell me anything but waiting!

[zooback]

Good luck. Curious to hear of this as well

[EltonB]

Hello,

Lets see what the tech support is gonna do. Shazia_K opened a ticket to them and told me they would contact me in 72hr timeframe. Lets see!

[zhadj030]

@EltonB
Now the feeling that I had that I was special is disappearing as well

[EltonB]

Hi zhadj030,

I will for sure. I was so pleased that my transfer went so smooth and never had a problem, till I discovered lately this. O was feeling special...I guess no more lol

[zhadj030]

@EltonB please keep us update of the problem. I am curious of what might have caused this. Thanks

[EltonB]

Hi Shazia_K,

Private Message sent!

[Shazia_K]

Hey @EltonB, 

Can you please send me a private message with your Public Mobile SIM card #?

Thanks, 

Shazia

[EltonB]

Hi @Shazia_K

I did transfer my number in November. All went smooth and never had a problem till I discovered this lately.

Please help!

[Shazia_K]

Hey @EltonB, 

Sorry to hear about this, 

Have you recently transferred your number to us? 

[EltonB]

Plz help mods! I need those calls to reach me!