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10-01-2021 03:07 PM - edited 01-04-2022 05:24 AM
I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan
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10-01-2021 03:28 PM
i suggest you close all Browser and do clear cache and cookies for any Browser,
and open Browser incognito mode,
sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,
or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.
- or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)
Good Luck
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10-01-2021 03:20 PM
@Kiyanna wrote:I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan
What kind of rewards were there? or you meant Available Fund?
You mentioned it didn't take it for changing plan. Did you just request a plan change and did it complete successfully?
Login to My Account, check the Transaction History and it will confirm where the $12 rewards/available fund gone. Or post the screenshot and maybe we can help.
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10-01-2021 03:18 PM
When did you sign up? Did you just go thru your first renewal? Was the $12 from your autopay reward and your $10 bonus referral credit? At renewal pm will take from your available funds first then charge your card if necessary. Check your transaction/payment history.
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10-01-2021 03:18 PM
Do mean the Rewards listed on your self-serve account or Available Funds?
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10-01-2021 03:18 PM
Did you recently change plans? suspend account? Might affect your rewards.
Maybe screenshot your payment history page and overview page for rewards section. Omit any personal information.
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