Rewards

[Kiyanna]

I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan 

[Anonymous]

@Kiyanna 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and open Browser incognito mode,

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[softech]

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@Kiyanna wrote:

I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan 

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@Kiyanna 

What kind of rewards were there?  or you meant Available Fund?

You mentioned it didn't take it for changing plan.  Did you just request a plan change and did it complete successfully?

Login to My Account, check the Transaction History and it will confirm where the $12 rewards/available fund gone.  Or post the screenshot and maybe we can help. 

[darlicious]

@Kiyanna 

When did you sign up? Did you just go thru your first renewal? Was the $12 from your autopay reward and your $10 bonus referral credit? At renewal pm will take from your available funds first then charge your card if necessary. Check your transaction/payment history.

[benfatto]

Do mean the Rewards listed on your self-serve account or Available Funds?

[Dunkman]

@Kiyanna 

Did you recently change plans?  suspend account?  Might affect your rewards.  

Maybe screenshot your payment history page and overview page for rewards section.  Omit any personal information.