Reward not applied

[norewards]

My reward are not being applied as of January 21 2024. 

[gaiag]

An agent was able to resolve the issue quickly for me and apply the rewards so that my next bill will be reduced. 

[Wayne1849]

I am also experiencing rewards not being applied for Jan 21 renewal.  I accepted the subscription change via PM text which would be applied on next subscription date, which is Jan 21.  I was charged the full amount.  The "Reward - Loyalty Recognition" and "Reward - AutoPay" was not applied.   However, looking at the Feb subscription date, the rewards are being applied correctly.  I have reach-out to CS Agent for help. 

[gaiag]

I had the same issue today. Usually my rewards are applied the day before billing but they were not this month so I was overcharged. I have sent a message to a support agent, hopefully it will be resolved. Thanks for the help here!

[Hollister]

@norewards 

If you are on the new points system, rewards are not applied to your Account Balance automatically. You must log into the rewards portal and see how many points you have accumulated and redeem them in increments of 15 points to be applied to your Account Balance.

[HALIMACS · Accepted solution]

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@norewards wrote:

My reward are not being applied as of January 21 2024. 

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Please, @norewards , tell us which rewards you are referring to.

This way, our responses can be tailored to your particular situation.

FYI, we're not employees here - we're just other customers like you.

If you feel you haven't received a reward you're eligible to have received, contact the customer support agents.

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[softech]

HI @norewards 

was that a regular renewal AND you are on the legacy reewards,  if so, please check Payment history page:
https://myaccount.publicmobile.ca/en/account/payment/payment-history

The rewards should have applied a day before the renewal already.  Please confirm

But if the rewards really not applied a day before, please open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

But if it was not a regular renewal and you just made a immediate plan change, AND you are on the legacy rewards, then the rewards will be added back within 48 hours

[Handy1]

@norewards  Did you just do immediate plan change ? If so the rewards will be added back with in 48 hours . Otherwise submit ticket with support to investigate 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437