06-22-2019 10:05 AM - edited 01-05-2022 08:08 AM
06-23-2019 05:10 PM
@Anonymous yea some people are a little testy
06-23-2019 05:09 PM
@USER74 no one was implying that we were having a discusion between ourselves !!
06-23-2019 05:09 PM
06-23-2019 05:05 PM
Its business related, not for some girls phone number.
06-23-2019 04:17 PM
@GinYVR yes and it would have to be a very serious reason not just because I want some pretty girls phone number
06-23-2019 04:12 PM
@USER74You can probably get it with a court order... however it depends whether you are in a position to get that order.
06-23-2019 04:01 PM - edited 06-23-2019 04:04 PM
@USER74 I really dont think that is possible unless you were CSIS or some organization like that
06-23-2019 03:59 PM
I am seeking copies that include the actual text in the text messages sent and received.
06-22-2019 07:29 PM
In your self service account, you can check your usage history for the last 3 months. That includes phone calls, data events and texts history.
06-22-2019 07:14 PM
How do I request a printed copy of my text message history from public mobile for the last 3 months?
Or do I need to contact the Canadian telecommunications areas in Canada to have this completed?
06-22-2019 06:03 PM
you may want to enable samsung cloud if it is available for your phone model. It backs up messages as far as i know.
06-22-2019 12:32 PM
@taiwoadeyi What if you ask the person you sent the text to forward you what you texted or give you a screenshot of text history if he/she still has it?
I really don't see any other way to retrieve if it wasn't backed up.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
06-22-2019 12:04 PM
@ellineg wrote:Cannot retrieve 😞 i also tried to find ways in the past.
If this has occurred as a need in the past then perhaps don't delete conversations. Then you can scroll back in the history to find what you're looking for.
For future consideration... 🙂
06-22-2019 11:55 AM
@taiwoadeyi wrote:Samsung Galaxy A5
@taiwoadeyi If you have a Google account click on the Google icon and check to see if your messages are showing up in your online account under that device.
06-22-2019 11:44 AM
Cannot retrieve 😞 i also tried to find ways in the past.
06-22-2019 10:46 AM - edited 06-22-2019 10:49 AM
@joni123 the great thing about this community is that we are all customers here not PM employees as @Anonymous has so nicely stated there is alot of experience here so why not tap into it?
06-22-2019 10:37 AM
@joni123 wrote:There are Android data recovery tools, but this forum isn't the best place to get help with that, unfortunately, as this issue isn't Public Mobile related. I would suggest googling Android text message recovery, and go from there. Good luck!
But there is a lot of knowledge and experience on here. Someone may have encountered whatever problem before and could shed some light on a possible fix.
06-22-2019 10:16 AM
There are Android data recovery tools, but this forum isn't the best place to get help with that, unfortunately, as this issue isn't Public Mobile related. I would suggest googling Android text message recovery, and go from there. Good luck!
06-22-2019 10:10 AM
Samsung Galaxy A5
06-22-2019 10:09 AM
Thank you. The messages were not backed up. So there is no way I can retrieve them.
06-22-2019 10:08 AM - edited 06-22-2019 10:08 AM
What type of phone do you have? If you have an iPhone, text messages are usually backed up to iCloud.
06-22-2019 10:06 AM
@taiwoadeyiI don't think Public Mobile itself has a customer function to do that... however maybe you can retrieve it if your phone does backup occasionally?