Resume service

[mokshkhurana]

Hi,

I resumes my service yesterday after I lost my phone. It still says account is suspended. Can you please take a look into it? 

[Luddite]

@mokshkhurana For your future reference, reporting your SIM lost/stolen does not stop the clock ticking toward expiry, and then suspension. It only prevent others from using your SIM.

[mokshkhurana]

Thank you!!

[will13am]

@mokshkhurana, if you are having problems resuming your service, please contact the moderator team and they can look into your account and fix the problem for you.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...