[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance. 

[keetohk]

I have no data coming through at all, and I have tried both switching to Airplane mode and restarting the phone. Wifi does connect however. I hope this gets resolved soon. 

[Judy68]

That only resolves for a few hours for me been last couple of days. It's annoying when I can't receive messages from messenger which I need to, and I'm missing emails until I get home 

[ScottMacEwen]

This seems to happen when leaving the house (going from WiFi to cellular) or when the signal is weak. A toggle to airplane mode helps, but the problem does come back when the signal is weak. Hopeful for a quick fix, this is annoying 

[Notatelususer]

Voice calling not working out of Hedley.  Calls can be made, but no voice heard for calls or voice-mail.  Not my phone, because it works fine in keremeos. 

I noticed some trucks at the tower location a couple days ago

[A_lee]

I have only been with Public for two months, two days of no cellular. I can’t have this happen. 

[Notatelususer]

Voice calling not working out of Hedley.  Calls can be made, but no voice heard for calls or voice-mail.  Not my phone, because it works fine I keremeos. 

I noticed some trucks at the tower location a couple days ago

[Caroline1410]

We need an eta for resolution, many off us pay extra for data and rely on it to work!!!!  Would will we be compensated?????

[Striker67]

My whole family (5 devices) been having issues for last few days. Apple and Android devices. When leaving from wifi to cellular, or in/out of cellular coverage, the phones do not re-connect to cellular properly.  Even if it says we have full bars, we have to reboot phone or airplane mode on/off.  Calls, data, texts nothing works.  Very annoying, this has been going on for days.  We've never had issues up to this point, with Public Mobile (years).

Kitchener/Waterloo,ON & Woodstock/London, ON areas.

[PattProfile]

I am paying a lot of money for data, but now it is not working. I want a refund. 

[hbinfinity]

At this point, the data issue is a safety issue for me due to my occupation.  I'm also not getting group texts and we've just had a death in the family so you can imagine, the ability to receive and send group texts is very important.  Your incompetence has been noted.  I'm going to find a new carrier tomorrow.

[Mossyoak]

Oh yes ive had to restart about 4 times just today but at least i get a signal to carry on until they get things sorted out.👍

[Mossyoak]

When you shut down leave it off for a couple of minutes before restarting, has worked for me.. this is a bummer but these things happen with all providers remember during covid with Rogers.. really bad for weeks and they haven't been the same since.

[Cruiser]

This is just a temporary fix. Issue is still there 24-48 hours later.

[Mossyoak]

I found restarting the phone brought back the signal

[JesseBailey]

Intermittent data issues for the past week.  This is getting very annoying.

[Thepoisonx]

I have 0 data signal, and doesn't help I need to travel somewhere that requires data to use maps. I've had no data for days, and wonder how I'll be compensated for the service issues. 

[ZacharyEhman]

I paid twice.     

[Gracesunny]

It's not working at all, and even a very temporary, very small data signal disappears soon. I am frustrated with my work, and seeking a Wi-Fi or a hotspot from my co-worker. 

[Gracesunny]

It's very low signal, and it makes me crazy to communicate in my work and I already lost many customs

[Gracesunny]

I have same expereince since last sunday. It makes me very frustrate to communication in my work and I don't know how to do this?

[Private3]

Imagine being a cell service provider and thinking this is all thats needed when their primary service becomes unavailable? I hope they loose a significant amount of business. I know they lost mine.

[Mossyoak]

For the last 3-4 days i have had to restart my phone to get a connection every day..3-4 times a day, .. 3 times just today, have to walk outside to get the signal to connect, hope they get this worked out

[Private3]

Can you please be more specific about where these outage are happening so that your customers can figure out whether they have a data issue or a phone issue?

[Noah22]

I fixed the issue with the wipe cache partition feature on my android phone. I believe only older android phones can do this.

[Bruja_1]

I believe most all the costumers already notice the data issue! But tell me what can I do if after do all restarting, airplane mode, check for network nothing works??? Are you going to give us a refund???  

[MarcNad]

This is ridicoulous!!! Especially when There is no customer service number to call and get straight answer!! 

When and who is responsible for issueing refunds ?? This is horrendous service !1 Big mistake joining public moble . I have been out driving and urgently needed data to access maps no desire to pay for this level of service 

[Stephaniebonin]

2 phones 2 different plans both having problems, one of these plans is my daughter Phone and she’s been having a hard time getting a hold of me the pass couple days to pick her from work,  and sports. 

[LT5]

3 phones 3 plans been having issues for 2 weeks but been much worse last few days no data issues. Bell is troddling 3rd party users like public mobile but not there own customers. Should be compensation...

[steve321]

What is going on.   Your advice is not working for me.  I tried both airplane mode and powering off an back on not working for me?

[RaeAnnC]

I have been having issues since Monday May 25. iPhone - North Bay Ontario 

I message would have been nice explaining that an issue was known from PM’s end. I didn’t know it it was my phone, my workplace, or my data provider.