Reset phone and service still suspended

[Rabuf]

earlier today my plan was suspended.

signed up for a new plan March 12 at $30

Set up for auto-pay...

Had a few referrals...

A few days later the same plan was priced at $25

Set up autopay for new plan on next payment date of April 10

April 8 service suspended.

I restarted several times as suggested in the forums.

Sent  messages to the moderator team but no response yet (i suspect they are busy...)

Do I need to do a manual pay?   The site seems to suggest if I pay for the $30 plan, it should work but I wanted to be on the $25 plan and have autopay and referral $s.

Some people seem to suggest manual payments but do I then pm the Mods to have them correct the billing after paying an incorrect amount?

So were manual payments required as part of the fix?  I didn't think so...

[karmask]

It looks like many people have this same problem today. I believe they updated their system on the weekend, which may be a cause. The suspensions then came prior to the autopay dates.

I wrote the moderator team about this as  I felt quite the same as many others...angry...important calls missed...

Within an hour the moderator had fixed the issue for me, and resolved the finances.

I recommend a calm letter to a moderator as they are well aware of the issue I'm sure.

• you need to share personal account info, so send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
• Then watch in your messages or your email ( if so linked)  for a request to verify your identity. Then the moderator will present the solution.

[wphipps]

I am set up for auto pay and my service was disconnected today. Credit card is good been working for a year now no issues but today my accout was suspended for no payment but auto pay is set up. Very dissappointing since I missed a call for work and auto pay is set up. I had to do a manul payment just to get it back but I lost my rewards and had to pay full amount. I want a credit back to my account for the overpayment and inconvenience. 

[ZfromVanC]

A lot of people are having this issue today, and that probably plays into why the mods are taking a while to respond.

You could definitely try manual pay to get your service up and running, and then correct any discrepencies later when the mods respond to you.