Reset password

[Smagnaye]

I want to reset my password but I need my security answer which I forgot. How can I reset my password. Thank you

[Anonymous]

@Smagnaye 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[Smagnaye]

How can I reset my password. I forgot my login info. Thank you. 

[esjliv]

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@Smagnaye wrote:

I want to reset my password but I need my security answer which I forgot. How can I reset my password. Thank you

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@Smagnaye If SIMbot is making you pull your hair out, you can also private message the Public Mobile Customer Support Team via private message.

Using this link:

Private Message to Public Mobile Customer Support Agents (CSA)

[BKNS27]

@Smagnaye 

Contact the PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket.

They will need your Name, address, phone number etc to confirm your account.

[hTideGnow · Accepted solution]

@Smagnaye 

Yes, if you cannot get through Reset Password link, simply  use chatbot ( https://publicmobile.ca/chatbot)  to open ticket with PM to sort this out.  Follow this to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent