Reset Voicemail

[tolson]

Hi, 

I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data on and off but I haven't had success in getting this resolved. Any ideas or things that have worked for any of you?

[darlicious]

@tolson 

Do you have an iPhone? If so try these instructions from @NDesai  on resetting your voicemail access #

Check Current Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input  *#5005*86#.
4. Press Call to show the status. 

Program New Voicemail Retrieval Number

1. Click the Phone icon.
2. Choose Keypad.
3. Input *5005*86*123#. <-- I replaced '123#' with 1+my phone number including area code
4. Press Call to program the number.

[tolson]

This did work to access my voicemail and reset my password. I then went on and tried my voicemail from the icon on my phone and still am getting the call failed when I access it from my direct voicemail button but I will try again, it might just take some time to reset. 

[softech]

@tolson   try to manually call from your phone to any voicemail access number here (start with those in your province and closer to you)

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

if you found one works, try to program it to the voicemail speed dial

[tolson]

Sounds great! I will try that.  Thank you

[tolson]

I haven't been able to access from a landline but I will try to adjust the shortcut. Thank you! 

[darlicious]

@tolson 

Try resetting your voicemail pin #. You can access it on your profile page in your account.

[softech]

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@tolson wrote:

Hi, 

I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data on and off but I haven't had success in getting this resolved. Any ideas or things that have worked for any of you?

---

@tolson   can you access the voicemail from landline?

If you can, check your phone Voicemail shortcut key/speed dial  to see if the number preset there is correct. (Let us know the type of phone you have and we can walk you through how to check that)