03-16-202209:23 PM - last edited on 03-16-202211:46 PM by computergeek541
Hello, a mother setup autopay for her daughters Public Mobile account, but now the mother doesn't want her credit card to be charged anymore. The daughter will be moving out and may keep the public mobile account xxxxxxxxxxxx but she will be paying for it on her own. The mother and daughter are not getting along or talking.
The mother is travelling outside the country and contacted TD bank to stop payments to public mobile. TD bank said they cannot do that, just ask public mobile to stop charging the card, otherwise the mother needs to cancel her TD credit card to stop the payments. The mother doesn't want to cancel her credit card while travelling as she cannot replace the card until she returns on April 22.
Is it possible to remove Autopay credit card# from the account, and then the daughter can pay manually on her own?
I understood the main purpose was to pull that credit card from being charged. And that is an option, plain and simple.
If this was not a tumultuous and/or volatile relationship where a cut off was necessary (as some cases may be, unfortunately), then very well.
Glad Mom has a resolution.
My pie seems no different than your pie "This has been shown in numerous cases impossible to do", what banks or credit card companies have stated this?
edit: fyi....why can't TD bank stop payments?? That doesn't sound right. Call back and talk to someone else perhaps.
This has been shown in numerous cases impossible to do....and in the OP's case the mother does not want to screw over the daughter by doing a chargeback and getting the account suspended by pm and lose access to the account for 12 months. Maybe you should try this yourself before making pie in the sky statements.
Autopay charges from the merchant side not the financial institution side as such it has to be cancelled or removed from the pm account not the other way around as the payment isn't set up thru the bank or credit card account. However if this info clutters up your brain feel free to ignore it altogether.
Are you presuming that I stated Autopay charges are from the financial institution. 🤔
I did not state that.
The preferred method would be to go to Public Mobile if it is accessible to do so, of course. But failing that, then yes, your bank/card company should be able to accommodate these requests as well. This is part of banking/credit services.
For the current situation call 1 855 4PUBLIC and enter the daughter's 10 digit phone number to get the basic account info including the renewal date. On the evening before renewal before midnight eastern have the mother put her payment card on hold. The renewal will fail and the account will suspend services sometime after 6am eastern and about noon eastern. After that time the mother can remove the hold from her card. If the renewal date is after March 22nd the mother will be home from travels to deal with removing the card permanently and transfer the account control and login credentials to her daughter if that is difficult to do so at the moment.
In the meantime the daughter armed with the renewal date along with the regular text reminders from pm about topping up the account before renewal can purchase a pm voucher to pay for renewal and load it via 611 on her phone. Doing this would also prevent her mother's card from having autopay charge it but she can put the hold on temporarily to be absolutely sure it won't be charged.
Here is some info on vouchers for the daughter....
It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again.
Some vouchers take up to 24 hours to become valid and loadable onto your account.
Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.
London Drugs
Shell Stations
7/11
SDM
TMS
RCSS
Wal-Mart
Circle K
RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for for a $1 fee and are loaded by giving the clerk your 10 digit phone number.
Online payments can be made at recharge.com and ding.com for about an 8% surcharge.
More member contributed info and real examples of vouchers can be found here:
If after 24 hours you still are unable to load your vouchers onto your account contact customer to check the validity of your vouchers and/or add them to your account.
Autopay charges from the merchant side not the financial institution side as such it has to be cancelled or removed from the pm account not the other way around as the payment isn't set up thru the bank or credit card account. However if this info clutters up your brain feel free to ignore it altogether.
@pkaraa: Please avoid repeating others. It's important to read through the threads so that customers know which troubleshooting steps have already been suggested and attempted.
@Abhatt - please remove your phone number, as this is a public forum.
Call 611 from the Public Mobile device to remove Autopay from the account, or dial 1-855-478-2542 from another line to access the account (the 4 digit account pin will be required).
