Thank you for your concern, I appreciate your desire to help. Unfortunately, it's not any one thing, it's many things. The app is awful, constantly switching to a new browser page then taking forever to reload the app because it seems to reset/close every time it punts me to the browser. After 30 minutes of trying to figure everything out I had 15 browser pages open and half a dozen completely useless emails. The chatbot help is atrocious, and also punts me to new browser pages constantly. Customer service is hard to reach and not helpful, (although they are friendly and polite). I've more or less figured out my issues, but it was a solid day of beating-my-head-against-a-wall levels of frustration. Frankly, I don't personally feel that the moderate savings found with this provider are worth the difficulties. All I can say is, fingers crossed, I never have to deal with them again other than to pay my bill
