03-03-2024 11:44 AM
Activated new SIM on Mar.01,2024. But system is showing wrong activation date and locked phone and asking for renewing subscription. Since phone is locked can’t make calls o
03-03-2024 11:48 AM
@HK4
Call 1-855-4PUBLIC and check on the status of your account. DM a CS_Agent to investigate at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-03-2024 11:47 AM
yes @ should be that. Support agent would be able to help. Please submit ticket
03-03-2024 11:46 AM
System showing last cycle starting Jan.31,2024
hi @HK4
was it showing a month ago??
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
