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Good Citizen / Bon Citoyen



I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum). 


In addition to what I posted I upgraded to android 11 and reset the phone. 


My phone will not connect to a cell tower. I do not have data and can not call or text unless I do so through Wifi. 


(Most recently I removed the sim to stop the constant notifications and serious battery drain as it attempts to connect and notifies me it hasn't evey 1.5 seconds or so. I found that without the sim I can not even use the phone to call or text using wifi.)


How would I request a refund for a purchase that does not work?


I'm hopeful that without the US data and roaming add on I can put the sim bank in and use wifi calling again without the constant notifications and battery drain.





Mayor / Maire


Contact customer support and explain the issue and ask for a credit to your account.


Did you reach out to the teracube community? I think joining their community is a "must do" a little like they are the experts on your phone. I'm a big fan but the camera is a deal breaker for me.

Mayor / Maire

@khv   The refund part would be easy since you cannot use the service and they can see that it wasn't used


just open a ticket with PM support:



1. If you have access to My account: At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there



With the phone , it would be harder to fix.   What brand and model is it again?

backup your data, try a full Factory Reset of that phone and setup the from from scratch,  This could fix it

Mayor / Maire


hi you can contact customer service for a refund 

1. you can open a ticket through Simon here


2. alternatively you can private message them here

check your community envelope for a rep