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Refund

khv
Good Citizen / Bon Citoyen

Hi 

 

I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum). 

 

In addition to what I posted I upgraded to android 11 and reset the phone. 

 

My phone will not connect to a cell tower. I do not have data and can not call or text unless I do so through Wifi. 

 

(Most recently I removed the sim to stop the constant notifications and serious battery drain as it attempts to connect and notifies me it hasn't evey 1.5 seconds or so. I found that without the sim I can not even use the phone to call or text using wifi.)

 

How would I request a refund for a purchase that does not work?

 

I'm hopeful that without the US data and roaming add on I can put the sim bank in and use wifi calling again without the constant notifications and battery drain.

 

Kris

 

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@khv 

hi you can contact customer service for a refund 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a rep

View solution in original post

3 REPLIES 3

RossN
Mayor / Maire

@khv 

hi you can contact customer service for a refund 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a rep

softech
Mayor / Maire

@khv   The refund part would be easy since you cannot use the service and they can see that it wasn't used

 

just open a ticket with PM support:

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

With the phone , it would be harder to fix.   What brand and model is it again?

backup your data, try a full Factory Reset of that phone and setup the from from scratch,  This could fix it

darlicious
Mayor / Maire

@khv 

Contact customer support and explain the issue and ask for a credit to your account.

 

Did you reach out to the teracube community? I think joining their community is a "must do" a little like here....as they are the experts on your phone. I'm a big fan but the camera is a deal breaker for me.