07-01-2022 10:09 AM
Hi
I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum).
In addition to what I posted I upgraded to android 11 and reset the phone.
My phone will not connect to a cell tower. I do not have data and can not call or text unless I do so through Wifi.
(Most recently I removed the sim to stop the constant notifications and serious battery drain as it attempts to connect and notifies me it hasn't evey 1.5 seconds or so. I found that without the sim I can not even use the phone to call or text using wifi.)
How would I request a refund for a purchase that does not work?
I'm hopeful that without the US data and roaming add on I can put the sim bank in and use wifi calling again without the constant notifications and battery drain.
Kris
Solved! Go to Solution.
07-01-2022 10:20 AM
Contact customer support and explain the issue and ask for a credit to your account.
Did you reach out to the teracube community? I think joining their community is a "must do" a little like here....as they are the experts on your phone. I'm a big fan but the camera is a deal breaker for me.
07-01-2022 10:12 AM
@khv The refund part would be easy since you cannot use the service and they can see that it wasn't used
just open a ticket with PM support:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
With the phone , it would be harder to fix. What brand and model is it again?
backup your data, try a full Factory Reset of that phone and setup the from from scratch, This could fix it
07-01-2022 10:12 AM
hi you can contact customer service for a refund
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a rep