08-19-2025 05:12 PM
How do I get a refund I bought a plan last night and its saying its not in service. How do I speak to a live agent
08-19-2025 05:17 PM
hi @Angela1088
if it is just a setup issue, PM support agent can review and help and fix it , so you might not need to cancel and refund
but either way, you will start by submitting a ticket with PM support agent, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
PM can help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
