Community

Snakeboy · ‎08-05-2023

I purchased a package and my device is not compatible to eSim. I was instructed to contact a rep and get a refund

softech · ‎08-05-2023

PM is a prepaid provider and generally does not provide refund

However, you can still use physical sim card. You just need to buy one from stores/online and ask support to change it to complete the activation

To get the physical sim card:

get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ ( only $4.99, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got it, Message support here and ask them to update the account with the new sim card number to complete the activation:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

HALIMACS · ‎08-05-2023

Can you pick up a physical SIM card and use it instead, or is your device e-SIM only?

You can get on at most corporate TELUS or Koodo locations, or on this site, or through canadiancellsupplies.com (if in the GTA area)

Handy1 · ‎08-05-2023

@Snakeboy Here show to submit ticket to support

private message To CS_Agents click

VVVVV Link below VVVVV

Refund