cancel
Showing results for 
Search instead for 
Did you mean: 

Refund

edilbertoBula
Good Citizen / Bon Citoyen

How do I get my outstanding balance to my account 

10 REPLIES 10

edilbertoBula
Good Citizen / Bon Citoyen

It was my debit card

You didn't say. Was that from you depositing money there? Or is that built-up rewards?

edilbertoBula
Good Citizen / Bon Citoyen

Is that clear for you. 

edilbertoBula
Good Citizen / Bon Citoyen

why you don’t know what I’m trying to do easy I need my money back!!! 300$ in my account back to my bank card which is registered to my payment method.

What stupid idea? Scroll down to the bottom and find Service Terms. Have a read. You'll find it says that there are no refunds here. Likely common with most prepaid providers.

But again, what are you trying to do?

edilbertoBula
Good Citizen / Bon Citoyen

Stupid idea, how you know, can you prove it?

JL9
Mayor / Maire

No dice unfortunately, you used to be able to transfer the entire balance to another PM customer/account (so if you had a friend/family member still using it) you could do that as being a good friend or arrange some compensation, but unfortunately you haven't been able to do that for quite awhile now.

hairbag1
Mayor / Maire

If you have a substantial balance, you probably best to keep your PM account until it's dwindled down.

Remember...your PM account needs to be active if/when you initiate a port away from PM.

BKNS27
Mayor / Maire

@edilbertoBula 

If you have outstanding balance before porting your number to another carrier. Unfortunately as @Dunkman indicated...PM is a prepaid plan so no refund.

Dunkman
Oracle
Oracle

@edilbertoBula 

In general, since this is a prepaid service, there are no refunds with Public mobile. What is your specific situation?  

Need Help? Let's chat.