@slusagm wrote:
Why they are asking you to go to Telus store? If it is about getting a PM sim card, you actually can buy one from Amazon as well and they will ship to you within 2 days
https://www.amazon.ca/gp/product/B0CD896ZZH
wrote:
This service isnt working on my phone. Ive spoken to multiple agents and tried everything besides going to a telus store. Im nowhere near a store, i would like a refund please
Hello
As you've stated, your service isn't working and you were wishing to attend a Telus store to get your service working. Please note, that Telus stores do not deal with Public Mobile service. These forums are your first point of contact to get help. We, as a community, share tips to get things up and running. If we're unable to help you, we share a link to chat with a CS Agent. And as you've already stated, you've spoken to multiple CS Agents through chat.
With the above being said, what issues exactly were you having? If you have tried everything that a CS Agent has tried to help with and your service is still not working, then you need to speak to a CS Agent again and request a refund. You may request an escalation to a supervisor if required.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
