Refund

[NinaBowdler]

I will not change my Apple TV account from Australia to Canada, therefore I would like a refund for the unused SIm. Thank you.

[NinaBowdler]

This is an eSIM, not a SIM. We cannot activate it and we are leaving Canada soon and have not utilised the eSIM.

[computergeek541]

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@NinaBowdler wrote:

Service not required, sim not activated, refund required

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Sorry, but SIM card sales are final.  You're free to keep the SIM card to use in the future or to give it to a friend, etc.

[computergeek541]

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@BKNS27 wrote:

@NinaBowdler 

How did you download the PM app to purchase a PM SIM? PM will only ship to a Canadian address.

If you purchased it from a third party then you need to contact them for a refund.

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SIM card's aren't refundable, especially when it's from a third party.  In any event, an issue with the Apple TV service wouldn't prevent the use of Public Mobile's services.

[Dunkman]

@NinaBowdler 

You could create a new Apple ID with a different email address. That apple ID can be used for Canada. 

Otherwise, if you need a refund, you will need to contact cuosmter service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 0.5-1 day wait for response.  

[BKNS27]

@NinaBowdler 

How did you download the PM app to purchase a PM SIM? PM will only ship to a Canadian address.

If you purchased it from a third party then you need to contact them for a refund.

[NinaBowdler]

Service not required, sim not activated, refund required