Refund

[RajinderSharma]

We paid on October 25, 2023 for 2 sim cards of amount $33.60

[Korth_]

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@RajinderSharma wrote:

thanks

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You're welcome.

It's a common mistake. I think because Public Mobile has explained their support model and the function of this community very poorly.

[RajinderSharma]

thanks

[hairbag1]

@Korth_ 

several weeks ago I think there was an offer for new customers to purchase a sim and a plan...kind of a bundle deal. OP should definitely message Customer Support for their intervention.

[Korth_]

Also, Public Mobile SIM cards cost $10 each. Or even $5 each when they're on sale or part of a special promo activation designed to attract new customers.

If you paid $33.60 each for yours then some middleman vendor has ripped you off. That is who owes you a refund you'll probably never get.

This is a public forum, open to everyone on the internet. You should send your personal information to the customer support agents (as @Sansan instructed above). But you should also remove your personal information from your post.

[Sansan]

This is a public forum.  Your details are being viewwd by other customers like yourself.  You can send your information to customer service representative at the link below to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437