Refund request for SIM card

[eclaire_]

Hello, may I request a refund of the $10 to my account for the Public Mobile SIM card I ordered and never received? My phone was stolen several days ago and I ordered the PM SIM card then expecting it to arrive within 2-3 business days as specified on the website, but - that time has passed and I really need to just pick a SIM Card up and get my next phone going. Thank you kindly. 

[hairbag1]

@eclaire_ 

see if there's a Mobile Klinik in your area as they usually have the Public Mobile sims available for sale. Alternative; Amazon has them and they I found that you'll receive it in 1 or 2 days usually.

Once you do buy it and successfully activate your new account; just message Customer Support and I'm sure they'll provide credit to your new account as you hadda buy a sim locally. 

[hTideGnow · Accepted solution]

hi @eclaire_ 

the 2 to 3 business days is when PM will ship you the card, not when you will receive it

 Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update.   You can submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new