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Refund overcharge request

Ernestblues
Great Neighbour / Super Voisin

@CS_Agent

Hello please can I get a $15 refund on my subscription. I was charged $15 and $25 on the same day for my monthly subscription.

2 REPLIES 2

Priority
Deputy Mayor / Adjoint au Maire

Are you on a $40 Plan? This is very common for people on the older $40 Plans. It will break up the base plan and Data plan, making them look like separate charges, when it was really just one of $40. 

Handy1
Mayor / Maire

@Ernestblues   Check account for availability funds for the difference . If not there and there two listed charges in credit card . Please submit ticket with support for credit / refund 

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