Refund or chargeback? The speed is so poor half the time I can't even run a speedtest.

[Dtmwerksshshs]

If you've been following my trainwreck, first post it took 12 hours to activate esim and for someone to even get back to me.

2nd post: Now I either get absurdly slow speeds or no internet at all. Phone works though. Consistently at 1 bar. Did all troubleshooting steps and reached out to pm as well and they tried some things which of course didn't work. reset network settings, restarted phone, no other sim card in it. whether it says lte or 3g, same problem. 3g is worse actually.

3rd post (this post): i am pissed. this is in richmond bc, a very urban city. there are towers nearby. i was previously on rogers with no issues. iphone xs. how do i retain my phone number? i read they dont give refunds. but i literally paid for a service i am not receiving. if that doesn't qualify for a chargeback i don't know what does. should i port number over then do chargeback? i am fkn livid. i need data for work, this is costing me money by the hour.

[will13am]

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@Dtmwerksshshs wrote:

Could I port out, then do chargeback? Would that keep my number?

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I am not sure the payment card system would accept a charge back.  There are no refunds for this service.

[Dtmwerksshshs]

I've been trying for the past 16 hours non stop. They have now created a ticket and some tech is going to call me in maybe 72 hours. I just...don't get to use my phone for another 72 hours..? wow

[cellphoneuser1]

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@Dtmwerksshshs wrote:

Could I port out, then do chargeback? Would that keep my number?

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Work with Public Mobile first.  If the bank decides that you did not try to resolve, they can find in Public Mobile's favor.

[Phil_Adelphus]

@Dtmwerksshshs  I would assume so, but I would first make sure the port is fully completed to the new provider, sometimes ports can go wrong between any two carriers.  

[Dtmwerksshshs]

Could I port out, then do chargeback? Would that keep my number?

[Phil_Adelphus]

@Dtmwerksshshs   One thing to bear in mind is that your Public Mobile account must remain active if you decide to port out your number to another provider.  

[Chalupa_Batman]

Hello @Dtmwerksshshs 

Rule of thumb is no refunds as it's prepaid service. However, you should work with a CS Agent to figure things out. If they are unable to resolve, request a refund. If they are unwilling, contact your credit card company to reverse the fees.

To start a chat with a CS Agent, click on the chat bot in the bottom right corner and enter Customer Service.