Refund for plan that did not work

[BrentClark]

I bought a 30$ US talk, text and data plan on approx July 1 and again around July 17. However, I was unable to receive texts, my data did not work and the phone was unable to be used/dial. I feel that I should have a refund for both of these plan purchases as I had to rely on wifi only. Thank you. 

[DennyCrane]

Are you saying that you purchased the roaming add-on twice (on the 1st and the 17th), even though it didn't work the first time?

[BKNS27]

@BrentClark 

Wonder if you were in Alaska because PM Roaming doesn't work there.

You can contact a CS_Agent by private messaging and explain your issues with them for a possible credit to your account.

[softech · Accepted solution]

@BrentClark 

although PM is Prepaid and usually do not provide refund, but they likely can compensate based on your experience

Please message them and discuss:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there