if your old esim was at least 15 days old, and you bought a replacement esim...it shoulda been gratis. If it was a replacement esim , you should message Customer Support by clicking the orange chat bubble on lower right side to start the process.
eSIM replacement is free with conditions, mainly is the last eSIM you got was 15+ days ago
Ask PM CS agent to review your situation and issue credit.
Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" thenchoose a topic, click "Login", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code") then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
