Refund Upon Deactivation

[mina18]

I have recently deactivated my public mobile account and transferred to a new network. However, I put funds in my public mobile account prior to doing this, which would have topped up my next month. Now that I won’t be topping it up next month, how do I get a refund back? Furthermore, my account has been disabled, does that mean the payment information within my account has been deleted as well? 

[Anonymous]

@mina18 

maybe can them will help you

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team..

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8 · Accepted solution]

@mina18 

There are no refunds. Everything here is prepaid. Your account closed automatically when you ported out. Choose chat bubble in lower right hand corner to contact to a CSA. No guarantees for a refund.